This statement is made pursuant to the requirements of the California Online Privacy Protection Act of 2003 and describes certain policies of Acer America Corporation (“Acer”) with respect to personally identifiable information obtained from consumers visiting this and any other Web sites maintained by Acer (America). Web sites not hosted on our servers, such as Web sites maintained by other Acer companies or third parties we link from our Web site(s) may be governed by different privacy policies which we do not control.
Purpose and Extent of Collection of Personally Identifiable Information
Acer may collect personally identifiable information through its Web site(s) for the purposes of, among other things, maintaining and operating its Web site(s), developing and marketing its products, and to personalize the information and services provided through its Web site(s) to customers and visitors.
Acer may require you to provide your name, address, phone number and e-mail address and, if appropriate, information regarding products you purchased from Acer or third parties when you visit our Web site(s) and, e.g.,
- inquire generally about Acer’s products and services, or
- contact the Acer’s Service and Support with a specific issue or service request,
- subscribe to a mailing list,
- inquire about job opportunities with Acer,
- or enter into a contest or sweepstake.
Furthermore, if you purchase products or services through any of our Web site(s), you may be required to provide additional information (e.g., credit card details) to permit Acer to process any such transaction.
Acer endeavors to limit the scope of its collection of personally identifiable information to the extent that Acer reasonably believes the gathering of such information is necessary to achieve the stated purposes for collecting such information. Under certain circumstances, your failure to submit the requested information may prevent us from providing you with the requested information or service. If you are concerned about providing the requested information through our Web-site(s), please feel free provide us with such information by fax or telephone. Acer’s contact information can be found at the “contact us’ field on our Web- site(s).
Use of Cookies and other Tracking Devices by Acer
Acer employs certain automatic tracking devices in order to improve our Web site and its user-friendliness, and to ensure that its contents are relevant to the needs and interests of Acer’s customers. Acer’s server automatically identifies the IP address used by each visitor’s computer and tracks which areas of our Web site are visited, and how long a visitor remains in each area. In addition, Acer may employ small text files (”Cookies”) to collect information about your Web site activity. Most internet browser software programs can be set to notify the user when a Cookie is about to be placed on a computer, and to reject or accept such placement.
Sharing of Personally Identifiable Information with Other Parties
Acer does not share your personally identifiable financial information, such as credit card numbers that you may disclose to Acer in connection with a commercial transaction, with third parties except reputable payment processing service providers, who have agreed to abide by this or more stringent privacy policies.
With respect to all other information collected through Acer’s Web site(s), we reserve the right to share any such data with our domestic and foreign corporate affiliates and business associates and, to this end, to transfer any data related to customers or visitors across borders to and from any foreign country or jurisdiction.
Security
Acer is committed to taking reasonable and appropriate steps to prevent access to your personally identifiable information by unauthorized parties. However, Acer does not represent or warrant that your personally identifiable information is secure from unauthorized interception, disclosure, or other security threats. Moreover, Acer reserves the right to disclose personally identifiable information in response to, among others things, requests from law enforcement agencies, process served on Acer, or court orders, or, whenever Acer, in its reasonable discretion, deems such a release necessary to protect its own interests or the interests of other parties. Note that California law requires that a company whose database containing financial information has been “hacked” must notify the parties whose information may have been compromised.
Access to Personally Identifiable Information
If you have created a customer profile online on our Service and Support Web site, you may access this profile by calling our customer service center at the number provided at the “contact us” field on this Web site. Any updates or corrections will be processed by Acer’s customer service staff. Acer does not currently send any form letters or mass mailings via e-mail to third parties; however, if you are in any way concerned about an apparent non-solicited communication originating from Acer, please notify us by e-mail at
webmaster@acer.com to initiate corrective action.
Children’s Guidelines
Acer’s Web site(s) are not directed at children under the age of 13. We will not knowingly collect personally identifiable information from children under such age, and we assume that all purchases made by credit card are made by adults or minors with the consent and under the supervision of their legal guardian. If we become aware that we have collected personally identifiable information belonging to a minor, we will delete such information from our systems.
Changes to this Statement
Acer reserves the right, now and in the future, to make changes to this policy from time which will become effective upon being posted on Acer’s Web site(s). For the effective date of the most recent up-date, please refer to the Review Date at the top of this privacy statement.
Enforcement of this Privacy Statement
If you have any concerns or requests in connection with Acer’s privacy policy, please contact us by e-mail at webmaster@acer.com or by regular mail at the following address:
Acer America Corporation
Attn.: Director of Operations
333 W. San Carlos Street
Suite 1500
San Jose, CA 95110
